ITS Online


Zoom is a synchronous videoconferencing platform that can be used for small meetings as well as large online conferences.  Zoom allows you to share your screen, record the session and host high quality video meetings. Zoom works on iPads, iPhone, Windows and Mac, and Android devices.



Licensed Zoom accounts are now available for all Penn Law faculty, staff and students. Accounts are hosted on the University of Pennsylvania’s new central Zoom service:


With your new Zoom account, you will be able to:

  • Host unlimited meetings for up to 300 participants. Meetings can last up to 24 hours.
  • Use Zoom’s video conferencing and web conferencing features to collaborate inside and outside of class sessions
  • Take advantage of Zoom’s other collaborative features.

IMPORTANT: This change does not impact how faculty will use Zoom in their courses. Faculty should continue to use the Zoom link in their Canvas sites for teaching as documented in our Remote Teaching Guide.


For New Users - How do I create my Zoom account ?

To create your Zoom account using a web browser:

  1. Navigate to
  2. Click “Sign in”
  3. Sign in with your PennKey and password
  4. If prompted, verify your identity with Two-Step Verification
  5. Return to and log in with your PennKey and password whenever you need to access your Zoom account.

To create your Zoom account using a Zoom app on your computer or device:

  1. Download and install the Zoom desktop or mobile app
  2. Open the app and click Sign In with SSO
  3. Enter upenn as the company domain
  4. When prompted, sign in with your PennKey and password

That’s it! You’re ready to start using Zoom!

Recordings Retention Policy

As of January 20th 2021, the PennZoom service has introduced limits on cloud storage. 

  • IMPORTANT: Any recordings from before September 20, 2020 have already been moved into your trash folder
  • Once a recording is in your trash bin, you have 30 days to retrieve it for personal storage. Instructions for recovering recordings from your trash bin can be found at:
  • Going forward, recordings will continue to be moved into your trash bin as they hit 121 days of age.
    • For example, a recording made on October 15, 2020 will be moved to trash on February 12, 2021, and deleted permanently on March 14, 2021.
  • All important recordings should continue be downloaded and saved to alternative storage solutions within their 120-day retention period.

Downloading and storing recordings

Information about how to download recordings is available at:

Downloaded recordings must be stored, shared and viewed using alternate platforms. Zoom does not allow deleted or downloaded recordings to be re-uploaded to Zoom.

Long-Term Storage Options:

For more information on PennZoom’s autodelete policy, including instructions on downloading your recordings, and information about recording files, please visit



What’s my Zoom user ID?

Although users of Penn’s central Zoom service will use their PennKey and password to create a Zoom account, once you’re signed into Zoom, your user ID and Zoom email will be



Penn’s enterprise license permits up to 300 participants per meeting, for an unlimited number of meetings. If you need to invite more than 300 participants, contact



Webinar licenses are available on a loaner basis for Penn Law departments and groups. Fill out this form with the dates of your event and your expected attendance.


How do I find other Zoom users in the central Penn Zoom Service?

In order to contact or invite other Penn Zoom users to meetings, you will need to use their Zoom user ID, which will also be in the format of

You will also need to use to access other collaborative features, such as inviting other Zoom users to serve as alternative hosts, granting scheduling privileges or pre-assigning Zoom users to breakout rooms.


Why can’t I find a user in the central Penn Zoom Service?

Zoom has been implemented in different ways across the University, and not all schools and centers have joined Penn’s new central Zoom service. Users in schools and centers that have not yet moved to the new central Zoom service will not be “findable” in

You will be able to invite these users to meetings by using their email address. However, you will not be able to use many of Zoom’s collaborative features.



Penn Law Zoom backgrounds are available at  


How long are my recordings saved on the cloud?

Recordings are moved to the trash bin after 120 days. See here for information on how to download recordings: 

For long-term storage options, please see above.

Zoom Training & Guides


Other Questions?

Please contact ITS:
Faculty: 215.898.2589
Staff: 215.898.9140
Student: 215.898.2679

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